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System Maintenance and an Important message from American National Bank regarding COVID-19 preparedness

As part of our ongoing efforts to better serve you and improve our business processes, we will be performing routine system maintenance from Saturday, March 28 at 10:00pm until Sunday, March 29 at 2:00am. During this time, Online Banking, Mobile Banking, and iBank services will be unavailable. We apologize for the inconvenience and look forward to providing superior products for our clients.

 

 

 

To Our Valued Clients,

Our branch lobbies are closed to unscheduled walk-in traffic.

Services will be fully available via our mobile and online platforms, as well as from our drive-thru windows, ITMs, and ATMs. Please check the ‘Locations’ tab for access points nearest to you.

We want to assure you of the following as it relates to the continuity of our business operations:

  • American National Bank has been, and will continue to, actively monitor developments regarding the potential spread, and impact of the coronavirus with guidance from relevant authorities, including the Centers for Disease Control and Prevention (CDC), World Health Organization and U.S., state and local government entities. We feel it is imperative to limit face-to-face interaction until we have assurances from our local health departments that the virus is contained with no further risk of community-related spread.
  • American National Bank’s Business Continuity Planning Program was successfully deployed several weeks ago with protocols that are active and reliable.
  • American National Bank remains committed to providing the highest level of service with multiple layers of protection for our most important assets: our people, information security and cash flow.

We are here to help you:

  • In the event you need to meet in person, we invite you to contact your local branch or banker or click here to make an appointment. We request that you follow the CDC guidelines of self-screening to personally evaluate yourself to determine if you could be at risk by exhibiting any of the symptoms related to the virus. Visit www.cdc.gov for more information. 
  • If you are experiencing a hardship or have a different need, please call 1-800-279-0007 to speak with a customer service representative.
  • Contact our Customer Service representatives with any questions at 1-800-279-0007, M-F: 7am-7pm, Sat: 8am-1pm
  • If you are a business or commercial client, please reach out to your Relationship Manager
  • To protect yourself against any COVID related scams, please look out for any suspicious activity from emails, texts and phone calls that may impersonate a company, charity or government agency. Never share sensitive information and do not click on links or open attachments as they may be malicious. For more information go to: https://www.us-cert.gov/ncas/current-activity/2020/03/06/defending-against-covid-19-cyber-scams

American National Bank thanks you for your understanding and patience during this unprecedented time. We appreciate the trust you place in us and want you to know that the health and safety of our clients and employees is our top priority. We view the implementation of this change in access as part of our contribution to maintaining a strong and healthy community.


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American National Bank

Protecting Your Identity When Online Holiday Shopping

Tips for protecting your identity and financial information during the holiday online shopping season.


Last year’s Cyber Monday was the biggest online shopping day in U.S. history. 

Unfortunately, the ease and convenience of online shopping makes the holiday season the perfect time for cybercriminals to take advantage of unsuspecting online shoppers. 

Fortunately, many cyber threats can be avoided. When you shop online, the following habits can help protect your personal identifiable information and your credit card information during the holiday season and year-round:

  1. Shop reliable websites. If an offer sounds too good to be true, it probably is! Don't be fooled by the lure of great discounts by less-than-reputable websites or fake companies. Use the sites of retailers you know and trust, and get to their sites by directly typing a known, trusted URL into the address bar instead of clicking on a link.
  2. Beware of seasonal scams. Fake package tracking emails, e-cards, charity donation scams, and emails requesting that you confirm purchase information are common this time of year. Use known, trusted URLs instead of clicking on links.
  3. Conduct research. There are numerous fake or malicious companies this time of year. When considering a new website or online company for your holiday purchases, read reviews and see if other customers have had positive or negative experiences with them. Also, verify the website has a legitimate mailing address and a phone number for sales or support-related questions. If the site looks suspicious, call and speak to a real person.
  4. Think twice before clicking links or attachments. Even if they appear to be from people you know, are legitimate organizations, a favorite retailer, or even your bank, messages can easily be faked. Use known, trusted URLs instead of clicking on links. And only open known, expected attachments. When in doubt, throw it out!
  5. Keep clean machines! Before searching for that perfect gift, make sure your device, apps, browser, and anti-virus/anti-malware software are patched and up-to-date.
  6. Protect your passwords. Make them long and strong, never reveal them to anyone, and use multi-factor authentication (MFA, also called two-factor or 2-step authentication) wherever possible. 
  7. Create unique passwords. Having separate passwords for every account helps to thwart cybercriminals. At a minimum, separate work and personal accounts, and make sure that your critical accounts have strong passwords.
  8. Use safe web addresses. Look for URLs that begin with “https://” (not http) in the address bar before using your credit card online.
  9. Check your financial statements regularly. These are often the first indicators that your bank account, credit card information, or identity have been stolen. If there is a discrepancy, report it immediately.
  10. Get savvy about public Wi-Fi and computers. Treat all Wi-Fi networks and public computers as compromised, even if they appear to be safe (or are at your favorite retailer). Limit the type of business you conduct on them, including logging into key accounts, such as email, banking, and shopping. Set your devices to “ask” before joining new wireless networks so you don’t unknowingly connect to an insecure or fraudulent hot spot.
  11. Disable Bluetooth when not in use. This helps reduce the risk of your data being intercepted by thieves. Some stores and other locations also look for devices with wireless or Bluetooth turned on to track your movements while you are within range.
  12. Use a separate credit card for digital transactions only. While this won’t prevent theft, it will limit your exposure and make online fraud easier to detect.
  13. Download quality, trustworthy apps. Less reputable apps can include malicious software ("malware") designed to steal credit card and other sensitive information. And keep your apps up to date.
  14. Don't auto-save passwords or credit card numbers. The inconvenience of having to re-enter the information is insignificant compared to the amount of time you would spend trying to repair the loss of your stolen information.