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System Maintenance

As a part of our ongoing efforts to better serve you and improve our business processes, we will be performing routine system maintenance from Saturday, October 24th at 10:00 p.m. to Sunday, October 25th at 1 a.m. During this time, Online Banking, Mobile Banking, and iBank services will be unavailable. We thank you for your patience and look forward to providing superior products for our valued clients.

Important message from American National Bank regarding COVID-19 preparedness

To Our Valued Clients,

Our branch lobbies are closed to unscheduled walk-in traffic with the exception of select branches in the Southeast community. Please check our locations page for the latest updates.

Services will be fully available via our mobile and online platforms, as well as from our drive-thru windows, Teller Connect, and ATMs. Please check the ‘Locations’ tab for access points nearest to you.

We want to assure you of the following as it relates to the continuity of our business operations:

  • American National Bank has been, and will continue to, actively monitor developments regarding the potential spread, and impact of the coronavirus with guidance from relevant authorities, including the Centers for Disease Control and Prevention (CDC), World Health Organization and U.S., state and local government entities. We feel it is imperative to limit face-to-face interaction until we have assurances from our local health departments that the virus is contained with no further risk of community-related spread.
  • American National Bank’s Business Continuity Planning Program was successfully deployed several weeks ago with protocols that are active and reliable.
  • American National Bank remains committed to providing the highest level of service with multiple layers of protection for our most important assets: our people, information security and cash flow.

We are here to help you:

  • In the event you need to meet in person, we invite you to contact your local branch or banker or click here to make an appointment. We request that you follow the CDC guidelines of self-screening to personally evaluate yourself to determine if you could be at risk by exhibiting any of the symptoms related to the virus. Visit www.cdc.gov for more information. 
  • If you are experiencing a hardship or have a different need, please click here.
  • Contact our Customer Service representatives with any questions at 1-800-279-0007, M-F: 7am-7pm, Sat: 8am-1pm
  • If you are a business or commercial client, please reach out to your Relationship Manager
  • To protect yourself against any COVID related scams, please look out for any suspicious activity from emails, texts and phone calls that may impersonate a company, charity or government agency. Never share sensitive information and do not click on links or open attachments as they may be malicious. For more information go to: https://www.us-cert.gov/ncas/current-activity/2020/03/06/defending-against-covid-19-cyber-scams

American National Bank thanks you for your understanding and patience during this unprecedented time. We appreciate the trust you place in us and want you to know that the health and safety of our clients and employees is our top priority. We view the implementation of this change in access as part of our contribution to maintaining a strong and healthy community.


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American National Bank

Our Fraud-Protection Tips

 

    Be smart with your passwords

    • Change passwords regularly for sites that have a lot of personal information, financial details, and private data.
    • Make different passwords for different accounts. That way, if one account is compromised, it will only be that one.
    • Make sure your password is at least eight characters long and contains:
      • Both uppercase and lowercase letters
      • Numbers
      • Symbols
    • Make sure your password doesn't contain your:
      • Real name
      • Username
      • Any other personally identifying information
    • Download apps that help you remember passwords.
    • Attach your mobile device to your passwords, so mobile permission is needed to access your account from a new source.

    Keep an eye on your online accounts

    • If you see something suspicious, report it immediately. Contact your bank if you discover a fraudulent charge on one of your financial accounts. In most cases, the charge can be reversed and your account can be frozen

    What we’re doing to keep you safe

    • Substantial measures are in place to protect your identity against theft and fraud:
      • Internal Confidentiality - Access to nonpublic information about you is limited to employees. No one else.
      • Employee Training - We train and test our employees on handling sensitive and confidential information and protecting you against fraud and identity theft.
      • Online Security - We ensure your Internet banking transactions are secure. How do we do it?
        • A password-controlled system entry
        • a Geotrust-issued Digital ID for the bank's server
        • Secure Sockets Layer (TLS) protocol for data encryption
        • A router loaded with a firewall to regulate the inflow and outflow of server traffic
        • Robust anti-spyware, anti-malware, and security software
      • Privacy Policies - Our Privacy Policy protects your personal and financial information, and these policies are stringent and strictly enforced.

    What to Do If Your Identity Has Been Compromised

    • If you become an identity-theft victim, you can take action. To ensure the best possible protection - don't wait. Take the following steps immediately:
      • Go to the FTC website or stop by or call the bank to receive an ID Theft Affidavit Form. This will help you in documenting your information
      • Contact the three national consumer reporting agencies. Ask each agency to place a "fraud alert" on your credit report and to send you a copy of your credit file. When you have completed your affidavit packet, you may want to send them a copy to help them investigate the disputed activity.
      • Contact the fraud department at each creditor, bank, or utility/service that provided the identity thief with unauthorized credit, goods or services. Find out if the company accepts this affidavit, and whether they require notarization or a copy of the police report
      • Contact your local police department. Ask the officer to take a report and give you the report number or a copy of the report. Give your police department a copy of your ID Theft Affidavit to help them add to their report and verify the crime
      • Contact the FTC, which maintains the Identity Theft Data Clearinghouse - the federal government's centralized identity theft complaint database - and provides information to identity theft victims. You can call toll-free 1-877-ID-THEFT (1-877-438-4338), visit https://www.identitytheft.gov/ or send mail to:
        • Identity Theft Data Clearinghouse
          • Federal Trade Commission
          • 600 Pennsylvania Avenue, NW
          • Washington, DC 20580
      • Note: The FTC collects complaints from identity theft victims and shares their information with law enforcement nationwide. This information also may be shared with other government agencies, consumer reporting agencies, and companies where the fraud was perpetrated to help resolve identity theft related problems.
      • If you believe someone may have used your SSN fraudulently, you will need to contact and complete forms for the IRS. To aid victims whose Social Security number has been compromised the IRS has a Taxpayer Guide to Identity Theft. Please click here to access the guide.

    If you have experience tax related identity theft, as of April 2018, you can visit https://www.identitytheft.gov/ to report your identity theft, establish a recovery plan and put this plan into action.

    The FTC (Federal Trade Commission) and the IRS (Internal Revenue Service) have announced they have joined forces to make it easier for consumers to report tax-related identity theft and to receive assistance to help recover. The IRS will now allow consumers to report identity theft to the IRS electronically through the FTC's IdentityTheft.gov website. Tax-related identity theft occurs when someone uses a stolen Social Security number to file a tax return and claim the refund. Victims of tax-related identity theft need to file an IRS Identity Theft Affidavit, also known as IRS Form 14039, before the IRS can begin resolving the problem. Until this new initiative, consumers could only file the form manually. Under the new FTC-IRS initiative, IdentityTheft.gov will be the first and the only place where consumers can submit an IRS Form 14039 electronically.

    Elder Abuse

    Financial elder abuse is the theft or embezzlement of money or any other property from an elder. It can be as simple as taking money from a wallet and as complicated as manipulating a victim into turning over property to an abuser.  Click here to learn more. 

    Extra Tips

    • Before you provide personal information to your bank, doctor's office, other businesses and/or your employer, ask how they will use and protect it.
    • Never carry your Social Security card or number, birth certificate or passport unless necessary.
    • Report lost or stolen checks immediately and review new delivered checks to make sure none have been stolen in transit.
    • Do not have your Social Security number or driver's license number printed on your checks.
    • Never give identifying information over the phone or internet to someone you don't know.
    • Shred financial solicitations or financial statements before disposing of them.
    • Deposit your mail into a secure, official Postal Service collection box.
    • If regular bills fail to reach you, call the company to find out why. Someone may have filed a false change-of-address notice to divert your mail and steal your identity.
    • Do not use your mother's maiden name or other common information, such as a phone number, birth dates, etc., as passwords.
    • Keep a list of credit card and bank account numbers, expiration dates and phone numbers in a safe place.
    • Never leave your purse or billfold unattended (for example, in your car, motel room, etc.).
    • Protect all PINs and passwords. Change them often. Use a combination of lower- and uppercase letters, numbers, and symbols.
    • Use virus protection software.
    • Do not open attachments or links from unknown senders.
    • Get a copy of your credit report every year. A law (The Fair and Accurate Credit Transactions Act, or FACT Act) requires each of the three credit reporting companies to provide you a free copy of your credit report, at your request, once every 12 months. You can get your report at www.annualcreditreport.com or call 877-322-8228.

    Additional Websites and Information on Identity Theft & Fraud

    These websites contain more information on securing sensitive data and protecting yourself or your business from identity theft and fraud. If you have any questions, please contact our bank Security Officer.

    American National Bank Fraud Products

    American National Bank has a host of products that provides safety and security for your accounts. We can provide you with a convenient way to monitor and restrict your account use so that together we can help prevent fraud. Although no system is foolproof, some of the best ways to safeguard your accounts is to monitor it in real-time for unauthorized activity. We offer a host of products that allow you to monitor and restrict the use on your accounts.

    • Online Banking: Our internet banking product allows you to setup alerts in real-time so that you can be instantly notified if a withdrawal occurs that exceeds an amount that you designate. Look for the “Alerts” tab the next time you’re in online banking and setup an amount notification alert. Learn more by clicking here.
    • Credit Cards: The ANB Mastercard Credit Card online site enables you to quickly setup alerts for things such as: transaction amounts, online purchases, international purchases and so on. Register your Mastercard Credit Card at GoToMyCard.com. You can also make payments, redeem reward points, and get a copy of your statement online too. Register today! Don't have an ANB credit card, click here to learn more and apply online.
    • Mastercard ID Protection: American National Bank has partnered with Mastercard to offer identity theft protection and monitoring, by registering any of your Mastercard debit or credit cards with Mastercard. Mastercard scours the internet and alerts you if it detects your name, card, or personal information is bought or sold online. Register today using your MasterCard Debit or Credit Card by clicking here. It’s a free service provided by ANB and Mastercard.
    • Mastercard Zero Liability Protection for consumer accounts: If you believe that there has been unauthorized use of your account and you have used reasonable care to protect your card, and promptly notify your bank, you can rest easy knowing you have protection with Mastercard’s Zero Liability Promise.