ANB Go Resource Center

ANB Go FAQs

Have questions about ANB Go? Check out our frequently asked questions about mobile banking and online banking below.

• How do I change my username for ANB Go?

  Mobile app:
  Log into ANB Go on your mobile device. From the Dashboard:
  1. Select the 3 lines in the top left to open the menu
  2. Select your name on the bottom left
  3. Select Settings
  4. Select Security
  5. Select Change username

  Online:
  Log into ANB Go from your computer. From the Dashboard:
  1. Click on your name on the bottom left
  2. Click on Settings
  3. Click on Security
  4. Click Edit (next to username)

• How do I change my address in ANB Go?

  Mobile:
  Log into ANB Go on your mobile device. From the Dashboard:
  1. Tap on your initials on the right-hand side of the screen
  2. Select Edit next to your address
  3. Update the information
  4. Select Save
  Please note: Your updated address will be reflected within 24-48 hours.

  Online:
  Log into ANB Go from your computer. From the Dashboard:
  1. Click on your initials on the right-hand side of the screen
  2. Click on Profile 3
  3. Click Edit Address
  4. Enter your password (if prompted)
  5. Update the information
  6. Click Save
  Please note: Your updated address will be reflected within 24-48 hours.

• How do I change my email address or phone number in ANB Go?

  Mobile:
  Log into ANB Go on your mobile device. From the Dashboard:
  1. Tap on your initials on the right-hand side of the screen
  2. Select Edit next to your email address or Edit next to your phone number
  3. Update the information
  4. Select Save

  Online:
  Log into ANB Go from your computer. From the Dashboard:
  1. Click on your initials on the right-hand side of the screen
  2. Click on Profile 3
  3. Click Edit Email Address or Click Edit Phone Number
  4. Enter your password (if prompted)
  5. Update the information
  6. Click Save

• How do I enroll in eStatements through ANB Go?

  To enroll in eStatements, login to ANB Go, then:
  1. Select each account you wish to enroll in eStatements.
  2. From within the account, select Documents.
  3. You will then see Sign-up/Changes, click on each account you wish to enroll.
  4. Select Save settings

• How do I contact Bill Pay support?

  Call 833-218-1963 or click on the Chat bubble in ANB Go to open a Chat session.

• How do I add a payee for online bill pay?

  ANB Go Mobile app (Android)
  1. Open the menu by selecting the three bars at the top left
  2. Select Payments
  3. Select Payees
  4. Select Add a Payee

  ANB Go Mobile app (iOS)
  1. Open the menu by selecting the three bars at the top left
  2. Select Payments
  3. Under Activity, select Add a Payee

• How do I view Pending Payments in ANB Go?

  1. Log into your account
  2. From the main dashboard, select Bill Pay
  3. Select Manage Payments
  4. On the right-hand side, you will see any pending payments for the next 45 days.

• How do I stop Pending Payments in ANB Go?

  1. Log into your account
  2. From the main dashboard, select Bill Pay
  3. Select Manage Payments
  4. Select the payment from the Pending Payments list
  5. Select Stop Payment