All FAQs

Personal Banking - FAQ

Want access to your statement electronically each month? Sign up for eStatements. Not only do you get to go green, but it's completely safe (your personal information is protected). And to make sure you are the only one with access, we'll send you an email each month when your statement is ready. Then you just go to your Online Banking account to review. Here's how to sign up for eStatements:

  1. Sign on to Online Banking.
  2. Click the "Profile" button.
  3. Scroll down and select the "eStatements" section and select the account(s) for which you'd like eStatements.
  4. Click through the electronic disclosure.
  5. You will immediately be able to view your statements online.

Have some questions? Need us to walk you through the process? Please contact us toll free 1-800-279-0007 or at customerservice@anbank.com.

  1. Automatic Transfer From a Backup Account: Link an eligible American National Bank account to your checking account as a Backup Account. If you overdraft, we'll automatically transfer available funds to cover your transaction (with a small $5 transfer fee).
    • Here's the fine print:
      • There is no fee to add this service, and there is no fee if you never use it.
      • Any checks, ACH, online bill payments, ATM and debit card transactions may be paid, even if you do not have sufficient funds in your account.
      • We may pay the items for your convenience, but we will assess the standard overdraft fees as stated in the Miscellaneous Fee Schedule.
      • This is a discretionary service that may help you avoid declines, especially if you do not have other forms of payment available. Payment of overdrafts is discretionary by the Bank and not a guaranty of payment.
  2. Overdraft Privilege: Overdraft Privilege can be an appropriate safety net, helping you avoid declines and additional fees from merchants for an accidental overdraft. Opting in to our discretionary Overdraft Privilege allows the bank to consider authorizations for debit card purchases, even when funds are not available in the account. Otherwise, your debit card transaction may be declined at time of purchaseOverdraft Privilege is available based on approval by the Bank. If you opt in to Overdraft Privilege, you may receive the following benefits:
    • There is no fee to add this service, and there is no fee if you never use it.
    • Any checks, ACH, online bill payments, ATM and debit card transactions may be paid, even if you do not have sufficient funds in your account.
    • We may pay the items for your convenience, but we will assess the standard overdraft fees as stated in the Miscellaneous Fee Schedule.
    • This is a discretionary service that may help you avoid declines, especially if you do not have other forms of payment available. Payment of overdrafts is discretionary by the Bank.

Stay on top of your personal finances with 24/7 access to your personal statement.

  1. After signing into online banking, click the eStatements tab under the top navigation bar. Then follow the steps below:
  2. Select the account for the statement you want to view.
  3. Under Document Type, select the type of statement you wish to view.
    • PDF (looks like the paper statement)
    • HTML (text only - will save on ink if you want to print!).
  4. Click on the submit button and select the statement you want to view.*

Note: Statements prior to June 24, 2015, will not contain images.

You have two years of images available online through the "All Transactions" tab. Here's how to find them:

  1. Select the account.
  2. Click on the Transactions link under the top navigation bar.
  3. Select "All Transactions."
  4. Find the image you need and click on it to display the image.
  5. Print or copy the image.

Images (checks/deposit images) will be available for up to 2 years through Customer Service, if you need copies.

Please visit our Online Banking Enrollment Center for instructions to enroll.

If you have any questions, please call our Customer Service team at 1-800-279-0007 or visit any of our branches.

Want to pay bills from multiple accounts? No problem!

  • Automatically pay bills from the account you enrolled with. If you have multiple accounts you would like to pay bills from, simply call us at 1-800-279-0007 and we'll get that set up for you.

When you are signed up for Online Bill Pay, you can use Popmoney to send and receive money directly from your account. It's safe and secure. All you need is your recipient's email address or mobile phone number.

Popmoney links 1,400 financial institutions across the United States. Over 35 million people take part in their safe, smart online person-to-person payments system.

Terms and conditions apply.

  1. Record your transactions - That means deposits, withdrawals, checks, recurring payments, debit and ATM transactions, and cash withdrawals.
  2. Know your available balance - Our online personal statements can help you keep on top of it (as can Banklink, our automated telephone service, or our ATMs).
  3. Balance your checkbook monthly - It just takes a minute to review your online statement, but it makes all the difference.

Please note, you may opt out at any time. 

Treasury Services - FAQ

Stay on top of your personal finances with 24/7 access to your personal statement.

  1. After signing into online banking, click the eStatements tab under the top navigation bar. Then follow the steps below:
  2. Select the account for the statement you want to view.
  3. Under Document Type, select the type of statement you wish to view.
    • PDF (looks like the paper statement)
    • HTML (text only - will save on ink if you want to print!).
  4. Click on the submit button and select the statement you want to view.*

Note: Statements prior to June 24, 2015, will not contain images.

You have two years of images available online through the "All Transactions" tab. Here's how to find them:

  1. Select the account.
  2. Click on the Transactions link under the top navigation bar.
  3. Select "All Transactions."
  4. Find the image you need and click on it to display the image.
  5. Print or copy the image.

Images (checks/deposit images) will be available for up to 2 years through Customer Service, if you need copies.

Please visit our Online Banking Enrollment Center for instructions to enroll.

If you have any questions, please call our Customer Service team at 1-800-279-0007 or visit any of our branches.

Want to pay bills from multiple accounts? No problem!

  • Automatically pay bills from the account you enrolled with. If you have multiple accounts you would like to pay bills from, simply call us at 1-800-279-0007 and we'll get that set up for you.

Business Banking - FAQ

Stay on top of your personal finances with 24/7 access to your personal statement.

  1. After signing into online banking, click the eStatements tab under the top navigation bar. Then follow the steps below:
  2. Select the account for the statement you want to view.
  3. Under Document Type, select the type of statement you wish to view.
    • PDF (looks like the paper statement)
    • HTML (text only - will save on ink if you want to print!).
  4. Click on the submit button and select the statement you want to view.*

Note: Statements prior to June 24, 2015, will not contain images.

You have two years of images available online through the "All Transactions" tab. Here's how to find them:

  1. Select the account.
  2. Click on the Transactions link under the top navigation bar.
  3. Select "All Transactions."
  4. Find the image you need and click on it to display the image.
  5. Print or copy the image.

Images (checks/deposit images) will be available for up to 2 years through Customer Service, if you need copies.

Please visit our Online Banking Enrollment Center for instructions to enroll.

If you have any questions, please call our Customer Service team at 1-800-279-0007 or visit any of our branches.

Want to pay bills from multiple accounts? No problem!

  • Automatically pay bills from the account you enrolled with. If you have multiple accounts you would like to pay bills from, simply call us at 1-800-279-0007 and we'll get that set up for you.
  1. Record your transactions - That means deposits, withdrawals, checks, recurring payments, debit and ATM transactions, and cash withdrawals.
  2. Know your available balance - Our online personal statements can help you keep on top of it (as can Banklink, our automated telephone service, or our ATMs).
  3. Balance your checkbook monthly - It just takes a minute to review your online statement, but it makes all the difference.

Please note, you may opt out at any time.