Speed Up Accounts Receivable?
Cash is the lifeblood of business, and collecting receivables quickly is important to its health. A soft "collection" call five days after invoicing can reduce payment delays. More a customer service than a collection call, this is the time to ask "Have you received the product?"; "Were you happy with the service?"; "Have you received the invoice?" Problems (or excuses) surface immediately with these questions versus later, when the invoice may already be past due. If there are legitimate issues, this is your opportunity to address them and get payment back on track. A customer's use of these issues as excuses is circumvented and you've gently put the customer on notice that you expect payment in a timely manner. This is a simple strategy that can improve cash flow and shows your customer you care about their experience with your company. The best collection call is one you don't have to make.