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Financial Hardship Support

We're here to help.

We want to do everything we can to provide additional relief in response to the unprecedented challenges of COVID-19 to our consumer and small business clients. We stand ready to support you with our team of dedicated bankers.

Information For You

Customer Service: For the quickest response, please call and leave a message with our customer service professionals at 800-279-0007 and we will return your call within the business day or you can email us at


Financial Hardship

If you are unable to make a payment on a loan, need an extension, or a fee waiver. Please complete and submit this form to be considered for a temporary financial hardship payment deferral and we will determine eligibility for those impacted.

  • The form may be submitted as follows:
    • Attach the completed PDF form to an email and send to:, or
    • Mail it to:
      American National Bank
      PO Box 2139
      Omaha, NE 68103
  • Response Time: Because of the extraordinary events impacting our communities and the high volume of customer requests, it may take us up to 7-10 business days to notify you in writing of the outcome of our review.


Automatic Payments

If you are concerned about not being able to make an automated monthly payment from your checking or savings account, we suggest suspending the automatic payment and applying for a deferral through our Disaster Relief form.

Information For Your Business


Commercial Loans

If you have questions about your commercial loans with American National Bank or would like to discuss available payment options, please contact your Relationship Manager to help guide you through the process.


Treasury Management Services

As a helpful reminder, American National Bank encourages business customers to use electronic payments to receive payments and pay employees and suppliers.

Electronic payments are an efficient solution for everyday operations, particularly while mail services are being reestablished and those impacted may be relocated to temporary addresses. If you do not have all of your accounts established online, we would be happy to assist with that service. To learn more, please contact a Treasury Management Specialist at 402-399-5079, Monday-Friday 8am – 5pm with any questions.


Treasury Management Services

If you need assistance with the PPP Loan Application, please visit this page for more information.