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Important Holiday Notice

American National Bank and The Federal Reserve Bank will be closed on Monday, February 17th, for President's Day.

Please keep in mind that transactions cannot settle on Monday, February 17th.

To ensure payment by Friday, February 14th, your ACH entries should be processed through iBank on Thursday, February 13th, and dated for February 14th. We recommend that you transmit the ACH information prior to 9:30 AM.

Any ACH transactions initiated on Friday, February 14th, will not settle until Tuesday, February 18th.

If you should have any questions, please feel free to call the Funds Transfer area at 402-399-5020.

American National Bank

Error Resolution Notice

If you see something wrong (or you have a question) about your electronic transfers or demand deposit account statement, don't worry.

Call us at:

 

Or write to us at:

American National Bank
ATTN: Customer Service
PO Box 2139
Omaha, Nebraska 68103-2139

 

Please make sure we hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared.

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this (10 business days for Mastercard® Debit Card point-of-sale transactions and 20 business days if the transfer involved a new account), we will credit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.