Error Resolution Notice
If you see something wrong (or you have a question) about your electronic transfers or demand deposit account statement, don't worry.
Call us at:
Or write to us at:
American National Bank
ATTN: Customer Service
PO Box 2139
Omaha, Nebraska 68103-2139
Please make sure we hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared.
- Tell us your name and account number.
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this (10 business days for Mastercard® Debit Card point-of-sale transactions and 20 business days if the transfer involved a new account), we will credit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.