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Important message from American National Bank regarding COVID-19 preparedness

To Our Valued Clients,

Our branch lobbies are closed to unscheduled walk-in traffic with the exception of select branches in the Southeast community. Please check our locations page for the latest updates.

Services will be fully available via our mobile and online platforms, as well as from our drive-thru windows, ITMs, and ATMs. Please check the ‘Locations’ tab for access points nearest to you.

We want to assure you of the following as it relates to the continuity of our business operations:

  • American National Bank has been, and will continue to, actively monitor developments regarding the potential spread, and impact of the coronavirus with guidance from relevant authorities, including the Centers for Disease Control and Prevention (CDC), World Health Organization and U.S., state and local government entities. We feel it is imperative to limit face-to-face interaction until we have assurances from our local health departments that the virus is contained with no further risk of community-related spread.
  • American National Bank’s Business Continuity Planning Program was successfully deployed several weeks ago with protocols that are active and reliable.
  • American National Bank remains committed to providing the highest level of service with multiple layers of protection for our most important assets: our people, information security and cash flow.

We are here to help you:

  • In the event you need to meet in person, we invite you to contact your local branch or banker or click here to make an appointment. We request that you follow the CDC guidelines of self-screening to personally evaluate yourself to determine if you could be at risk by exhibiting any of the symptoms related to the virus. Visit www.cdc.gov for more information. 
  • If you are experiencing a hardship or have a different need, please click here.
  • Contact our Customer Service representatives with any questions at 1-800-279-0007, M-F: 7am-7pm, Sat: 8am-1pm
  • If you are a business or commercial client, please reach out to your Relationship Manager
  • To protect yourself against any COVID related scams, please look out for any suspicious activity from emails, texts and phone calls that may impersonate a company, charity or government agency. Never share sensitive information and do not click on links or open attachments as they may be malicious. For more information go to: https://www.us-cert.gov/ncas/current-activity/2020/03/06/defending-against-covid-19-cyber-scams

American National Bank thanks you for your understanding and patience during this unprecedented time. We appreciate the trust you place in us and want you to know that the health and safety of our clients and employees is our top priority. We view the implementation of this change in access as part of our contribution to maintaining a strong and healthy community.


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American National Bank

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Beneficial Ownership

 

Treasury Services - Receivables Management

Remote Deposit Capture

Remote Deposit Capture Service Hardware and Software Requirements

Minimum Workstation Hardware:

  • Intel Dual Core 2.4GHZ or higher processor

  • 4G Memory

  • 5G Available Hard Drive Space

  • USB 2.0 or USB 3.0

Certified Operating Systems:

  • Microsoft Windows 10, 64 bit

  • Microsoft Windows 8.1, 64 bit

  • macOS X El Capitan v10.11.6 to Catalina v10.15

Web Browsers:

  • Microsoft Internet Explorer 11.0

  • Google Chrome

Check Scanners:

Check with us for compatibility for individual scanner models. Some scanners work only with specific operating systems. We offer several models that our customers regularly utilize. If you own a scanner and want to know if it is compatible, please check with us.

Workstation Software:

  • Microsoft .Net Framework 4.6 or higher 

  • Mono version 6.4 for Mac

  • Adobe Reader 5.0 or higher

 

Business Credit Cards Frequently Asked Questions

What makes the Chip Card different?

Your card comes with an encrypted microchip embedded in the card. The microchip provides an enhanced layer of security to your transactions.

How is a Chip Card more secure?

The embedded microchip provides unique data specific to your card and the transaction being processed. These security features make your new chip card extremely difficult to counterfeit.

The Chip Card technology will not prevent data breaches from occurring, but it will make it much harder for criminals to use your card information.

Why are cards being upgraded with the chip?

Chip technology is already in use in other countries and is now coming to the U.S. Your chip-enabled card provides an extra level of security and is easier to use at places already chip ready.

Can I use my card for everyday transactions or at non-chip terminals?

Yes! Your Chip Card will also have the usual magnetic stripe on the back so you can use your card at ATMs and non-chip terminals while merchants in the U.S. are transitioning to new terminals.

How do I use the Chip Card at ATMs or chip terminals?

Instead of going to a register and swiping your card, you are going to insert your card into a terminal slot and wait for it to process. It is important to leave the card in the terminal until the transaction is complete. If you remove the card too soon, the transaction will end and your purchase will not be processed. For sales transactions, the terminal will display your purchase amount.

The ATM will require you to enter a PIN. The point of sale terminal may require you to sign your sales receipt or input your PIN to complete your purchase.

When your transaction is complete, it is important to remember to remove your card.